Need help with XPLR GUIDE? You're in the right place. Most questions are answered below. If yours isn't, email us and a real human on our team will get back to you.
Email: support@xplrguide.com We aim to respond within two business days.
Common Questions
Is XPLR GUIDE free?
Yes. Downloading the app, creating your account, and viewing every place in the guide is free. Paid features may be offered later for premium depth, like premium itineraries, lists, and perks. Places themselves are never behind a paywall.
Do I need an account?
Yes. Using the app requires a free account. Your account is how your saved places, lists, itineraries, and private notes stay yours across devices.
I can't sign in. What do I do?
Use the password reset option on the sign-in screen. If you signed up with Apple, sign in with Apple again on the same device. Still stuck? Email us and we'll help you get back in.
How do I delete my account?
You can start account deletion inside the app: go to your account settings and choose Delete Account. You can also email support@xplrguide.com from the email address on your account. Deleting your account removes your saved places, lists, itineraries, and private notes. Our Privacy Policy explains deletion in full.
How do I turn notifications on or off?
Notifications are opt-in and always your choice. Manage them any time in your device settings under XPLR GUIDE.
Information about a place is wrong. How do I report it?
Tell us. If hours, an address, or another detail about a place is incorrect, email support@xplrguide.com with the place name and what's wrong. Every place in the guide is vetted in person by our team, and reports from users help us keep it that way. Factual corrections are always welcome, from anyone.
I'm a business in the guide (or want to be). Who do I talk to?
Email support@xplrguide.com and we'll point you to the right person. Inclusion in XPLR GUIDE is never sold, and every listing passes the same in-person vetting. Our XPLR GUIDE Approved page explains how vetting works.
I found an accessibility barrier. How do I report it?
Email support@xplrguide.com with the page, screen, or task involved, your device, and the assistive technology you were using, if any. Our Accessibility Statement has the details, and we aim to respond within two business days.
Report a Problem
If something in the app isn't working, email support@xplrguide.com and include:
- Your device model and operating system version
- The XPLR GUIDE app version
- What you were doing when the problem happened
- A screenshot, if you have one
Please don't include your password or other sensitive credentials in an email. We'll never ask for them.
Our Policies
- Privacy Policy: https://xplrguide.com/privacy
- Terms and Conditions: https://xplrguide.com/terms
- Accessibility Statement: https://xplrguide.com/accessibility
- Account Deletion: https://xplrguide.com/account-deletion